Question 1

How do you price a move — hourly or flat rate?

Accepted Answer

Both. Local moves are usually hourly with a stated minimum and crew size; long-distance moves are quoted as a flat rate based on inventory and mileage. Whichever applies, you get the number in writing before we book, including materials like shrink wrap and boxes. No line item appears on your invoice that wasn't in your quote.

Question 2

Is the estimate really free?

Accepted Answer

Yes. Call either number or send the form and we'll walk your inventory over the phone, by video, or in person — our estimator SUV comes to you. There's no obligation and no deposit to get a number.

Question 3

What payment methods do you take, and when do you pay?

Accepted Answer

Payment is due at completion of the job, after the walkthrough with you, against an itemized receipt. No deposit is required to get a free estimate.

Question 4

Do you charge for stairs, long carries, or a shuttle?

Accepted Answer

Only if the job actually needs them, and only if it's already on your written scope. We ask about stairs, elevators, and truck access on the walkthrough exactly so that this never becomes a move-day conversation.

Question 5

How far in advance should I book?

Accepted Answer

Two to three weeks is ideal for peak season (May–September) and month-end. That said, short notice is our specialty — we have done next-day and same-day moves many times, including full long-distance packs inside 48 hours.

Question 6

Do you move on short notice or same day?

Accepted Answer

Frequently. We've packed and run full long-distance moves inside 48 hours. Call the Richmond line first for a same-day answer — the board is run by the same people who answer the phone.

Question 7

What do you need from me before move day?

Accepted Answer

Three things: elevator or dock reservations if your building needs them, a parking plan for a 26-foot truck, and anything you do NOT want us to touch set aside in one spot and labeled. That's it — we bring the rest.

Question 8

Can you work around a closing that hasn't happened yet?

Accepted Answer

Yes, and we plan for it. Roughly one in five of our moves has a date that shifts. Climate-controlled storage bridges the gap and we redeliver on your new date instead of forcing you to rebook from scratch.

Question 9

Are you licensed and insured?

Accepted Answer

Yes, Army Strong Movers and Storage is fully licensed and insured, and full-value protection is available on long-distance shipments. We'll send proof of insurance to your building or HOA on request — Certificates of Insurance are common for apartments and offices and we handle them daily.

Question 10

What if something gets damaged?

Accepted Answer

We tell you on-site, document it, and start the claim the same day — no discovering it later. Our crews wrap furniture in paper and blankets specifically to avoid this, and customers like Brian Roy have had a damaged item replaced inside a week.

Question 11

How do you protect my floors, walls, and doorways?

Accepted Answer

Floor runners, door jamb pads, and banister wraps go in before the first box comes out. Most claims in this industry are building damage, not furniture damage, so the building gets protected first.

Question 12

Do you provide paperwork and a receipt?

Accepted Answer

Always. You receive a written estimate, a signed work order on move day listing crew size, hours, and materials, and an itemized receipt at completion. Ask for anything you don't see and we'll put it in your hands before we pull off.

Question 13

Are your crews employees or day labor?

Accepted Answer

Ours. Uniformed, trained, and named in our own reviews — Dutch, Smoke, Chase, Daryl, Trevon, Big Al. That consistency is the whole reason we can promise the same standard on every job.

Question 14

Can you store my things between closings?

Accepted Answer

Yes. Climate-controlled, monitored storage with flexible in-and-out scheduling. A lot of our customers use it for the gap between a sale and a purchase, or during a deployment or PCS window.

Question 15

Do you move safes, pianos, and gun safes?

Accepted Answer

Regularly. Heavy specialty items get the right equipment and an experienced lead. Tell us the weight, the stairs, and the doorway width when you call so we send the right crew.

Question 16

What won't you move?

Accepted Answer

Hazardous materials, propane, paint, chemicals, ammunition, and live plants on long-distance runs. On junk removal we can't legally take hazardous waste or paint. We'll flag anything questionable during the walkthrough.

Question 17

Should I tip the crew, and how much?

Accepted Answer

Never required and never expected — the price on your scope is the price. That said, customers commonly hand a crew $20–$40 a man on a full day, and our guys remember it. Cold drinks and a shaded spot for lunch get remembered too.

Question 18

Do you serve areas outside Richmond?

Accepted Answer

Yes. Richmond, Chesterfield, Henrico, Midlothian, Short Pump, Petersburg, Fredericksburg, Charlottesville and Harrisonburg on the primary line, and all of Northern Virginia and D.C. on the second dispatch line at (571) 228-4372. Long distance we run the whole East Coast plus cross-country.

Every question we get asked, answered honestly

Pricing & paperwork

Booking & scheduling

Protection & claims

Crews, storage & specialty

From the first callto the last box placed

Book the date, lock the crew

Decide what you're not taking

Packing week

6 AM roll-out

Placed, rebuilt, signed off

Four things we put in writing

Quote-to-invoice match

Wrapped before it moves

Early, not late

Same-day damage reporting

Ask us anything about your move